Privacy Policy

LR PROJEKTI

Registration No.: 40203586614

Registered address: “Meijas”, Tomes parish, Ogre municipality, Latvia, LV-5020

Last updated: 28.11.2025.

  1. General Information

This Privacy Policy explains how LR PROJEKTI (hereinafter – the Company, we, us) processes personal data of clients and website visitors when purchasing or using travel and tourism-related services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable laws of the Republic of Latvia.

  1. Data Controller

LR PROJEKTI

Registration No.: 40203586614

Address: “Meijas”, Tomes pagasts, Ogre municipality, LV-5020

Email for data protection matters: [email protected]

  1. Personal Data We Process

Depending on the service provided, we may process the following categories of personal data:

3.1. Identification Data

  • first and last name;
  • personal identification number / date of birth;
  • passport or ID card details;
  • nationality.

3.2. Contact Information

  • phone number;
  • email address;
  • residential address.

3.3. Travel-Related Information

  • booking details (flights, accommodation, transfers, packages);
  • travel insurance information;
  • special requirements (e.g., dietary needs, health-related information voluntarily provided by you).

3.4. Payment Data

  • bank/payment information (used when processing payments);
  • payment statuses.

3.5. Website Usage Data

  • IP address;
  • cookies;
  • browsing and interaction data.
  1. Purposes of Data Processing

We process personal data for the following purposes:

  • Provision of tourism products and services

booking flights, accommodation, tours, transfers and related travel services.

  • Performance of contracts and payment processing

service delivery, issuing invoices, managing reservations.

  • Customer service and communication

providing updates, travel-related information, changes and assistance.

  • Legal compliance

fulfilment of accounting, tax and travel-related legal obligations.

  • Marketing communication (only with your consent)

newsletters, offers, promotions.

  1. Legal Basis for Processing

We process personal data based on:

  • performance of a contract (GDPR Art. 6(1)(b));
  • legal obligations (GDPR Art. 6(1)(c));
  • your consent (GDPR Art. 6(1)(a));
  • legitimate interests (GDPR Art. 6(1)(f)) – improving website security, service quality and customer experience.
  1. Data Retention

We retain personal data only for as long as necessary:

  • contract and accounting data: 5–10 years, as required by law;
  • travel booking data: until the end of the trip + 2 years;
  • marketing data: until consent is withdrawn;
  • cookie data: according to the Cookie Policy.
  1. Data Sharing with Third Parties

We may share personal data only when necessary to provide services:

  • airlines, hotels, tour operators, transfer companies;
  • insurance providers;
  • partner travel agencies (including outside the EU);
  • IT service providers;
  • state authorities when required by law.

If data is transferred outside the EU, we ensure GDPR-compliant safeguards.

  1. Your Data Protection Rights

You have the right to:

  • receive information on how your data is processed;
  • access your personal data;
  • request correction of inaccurate data;
  • withdraw consent at any time;
  • request deletion of data (“right to be forgotten”), subject to legal limitations;
  • restrict processing;
  • object to processing;
  • request data portability.

Requests can be submitted by contacting us via the email provided above.

  1. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • secure servers and encrypted data transmission;
  • restricted access controls;
  • secure data backup;
  • cooperation only with GDPR-compliant partners.
  1. Cookies

We use cookies to ensure proper website functionality and improve user experience.

Details about cookies are provided in our Cookie Policy.

  1. Complaints

If you believe your data is being processed unlawfully, you can submit a complaint to:

Data State Inspectorate (Datu valsts inspekcija)

Republic of Latvia

Website: www.dvi.gov.lv

  1. Changes to the Privacy Policy

We may update this Privacy Policy when services or legal requirements change.

Updates become effective upon publication on our website.