Tourism Services Terms and Conditions

LR PROJEKTI

Registration No.: 40203586614

Legal address: “Meijas”, Tomes parish, Ogre municipality, LV–5020

Effective from: 28.11.2025.

  1. General Information

1.1. These Terms & Conditions regulate the sale of tourism services by LR PROJEKTI (hereinafter – Service Provider) to the Buyer.

1.2. By purchasing a service, the Buyer confirms that they have read and accepted these Terms & Conditions.

1.3. Services include tours, excursions, travel packages, accommodation, transportation, tickets, and other tourism-related products.

  1. Ordering Services

2.1. The Buyer places orders or bookings online, by phone, or in writing.

2.2. Orders are confirmed after payment is received, if required.

2.3. The Service Provider reserves the right to refuse an order if the information is incorrect or the service cannot be provided.

  1. Price and Payment

3.1. Prices are indicated on the website or in the offer, including VAT unless stated otherwise.

3.2. Payment methods: bank transfer, payment card, online banking, or other available methods.

3.3. A booking is valid only after full or partial payment has been received.

  1. Cancellation and Changes

4.1. Buyer’s withdrawal rights are defined by the Distance Contract and Latvian Consumer Rights Law.

4.2. For date-specific services, withdrawal rights do not apply.

4.3. In case of cancellation, fees apply according to the specific service terms.

4.4. The Service Provider may modify the service due to third-party requirements or objective circumstances.

  1. Buyer’s Obligations

5.1. Provide accurate information during booking and payment.

5.2. Be familiar with travel regulations, visa and safety requirements, and special instructions.

5.3. Arrive on time for all booked services.

5.4. Comply with laws and instructions at the destination.

  1. Service Provider’s Obligations

6.1. Provide services in accordance with the description and contract terms.

6.2. Inform the Buyer of any changes and provide support.

6.3. Protect Buyer’s personal data in compliance with GDPR.

  1. Liability

7.1. The Service Provider is liable only for damages caused by its own actions or negligence.

7.2. The Service Provider is not liable for third-party services, extreme events, weather conditions, strikes, government restrictions, or force majeure.

  1. Personal Data Protection

8.1. Personal data is processed in accordance with LR PROJEKTI Privacy Policy and GDPR.

8.2. The Buyer consents to the processing of personal data for service execution and communication purposes.

  1. Dispute Resolution

9.1. Disputes should be resolved by negotiation.

9.2. If no agreement is reached, the Buyer may submit a complaint to the Consumer Rights Protection Centre (PTAC) or seek legal remedy in the courts of the Republic of Latvia.